We're here to help you during your trip
At On Blue Airtrips, your safety, comfort, and peace of mind are our top priorities. If you experience any problem during your trip—big or small—we’re here to help. Below you’ll find all the ways to reach us while you’re abroad.
If something isn’t right during your holiday, the quickest way to get help is by contacting our support team through your booking account.
Use Your On Blue Airtrips Portal
You can reach us anytime through your Manage My Booking account. Simply log in and select “Contact Support” for instant assistance via:
Our team will respond as quickly as possible to resolve your issue.
Customer Support Hours (UK Time)
Monday–Friday: 09:00–17:30
Saturday–Sunday: 09:00–17:00
If you reach out outside these hours, we’ll get back to you as soon as our agents are online.
For hotel-related concerns—such as room allocation, cleanliness, facilities, or meal arrangements—we recommend speaking with the hotel reception or duty manager first.
In most cases, the hotel staff can resolve issues immediately without needing to wait for our team to assist.
If the hotel cannot help or the issue remains unresolved, contact us through your booking portal, and we’ll step in.
For urgent problems that cannot wait—such as being denied check-in, overbooking, unsafe conditions, or serious disruptions—we provide round-the-clock emergency support.
Your Emergency Contact Number is printed on your hotel or travel voucher, which you can access through your Manage My Booking account.
Our emergency team is available 24 hours a day, 7 days a week, no matter where you are in the world.
If you or someone in your group needs immediate medical help:
All essential contact information—support numbers, hotel vouchers, flight details, and reference numbers—can be found in your:
We recommend saving or screenshotting these documents before you travel.
Whether you’re dealing with a minor inconvenience or an unexpected emergency, On Blue Airtrips is committed to ensuring your holiday runs smoothly. If you ever feel unsure about what to do, just reach out—we’re here for you before, during, and after your trip.